My name is Justin Hensley, and I help clients both big and small work smarter and more efficiently. I use software to solve problems for individuals and businesses who can't afford to spend their time evaluating, implementing, or optimizing their current systems or processes.
The typical client falls into one of these main categories:
Too Busy to Figure It Out
They’ve purchased an expensive software that promised it would run itself and require little to no set up. However, everyone is too busy doing their jobs and they don’t have time to set up the software correctly or learn how to use it.
I learn how to use the software quickly, set it up, write easy-to-follow instructions, and provide user training and on-going support.
Overwhelmed and Treading Water
They feel like things are slipping through the cracks, be it too many emails, too many leads to track, too many support requests.
I identify their greatest pain points, introduce software solutions or show them features of their existing software they are not using, and train them how to leverage it so they feel in control.
Good, Not Great
Things feel “just okay” at work. The day-to-day operations feels inefficient. There’s too much effort put into processes that could (and often should) be automated so their team can focus on what matters most.
I review their current business practices — from bottom to top — to identify gaps and improve communication and collaboration among team members. I document how things are currently being done, how it can be improved, and help with implementation and training if a new solution is adopted by the team.
No Time to Optimize
They have their processes and their software up and running well, but need to make some changes. They need updates to their systems, documentation, as well as user support, training, and on-boarding, but it’s not enough to justify a full-time position.
I familiarize myself with their company, their software, and their people. I provide user support — either on-site as needed or remotely — to update their systems, their documentation, and assist users with all manner of every day challenges. If they have new modules or initiatives they’d like to roll-out, I shepherd the project to completion.